Saison-Übersicht

Lernziele

• Smalltalk survival at the coffee machine
• Navigating Sie vs. du — and accepting the Du gracefully
• Introducing yourself without a rehearsed monologue

Lernziele

• Numbers language: Abweichung, Hochlauf, Einmaleffekt
• Explaining a variance without excuses
• Committing to a follow-up like a professional

Lernziele

• Diplomatic escalation on the phone
• Konjunktiv II as a pressure tool ('Wäre es Ihnen möglich …')
• Payment vocabulary: Zahlungseingang, Verzug, Frist, Ratenzahlung

Lernziele

• Precise clarification language: 'Verstehe ich richtig, dass …'
• Audit vocabulary: PBC-Liste, Saldenbestätigung, Buchungsbeleg, per Stichtag
• Committing to exact deliverables instead of vague promises

Lernziele

• Owning a mistake without self-destruction
• The German accountability formula: Fakt → Auswirkung → Korrektur → Prävention
• Passiv as a scalpel — and when NOT to hide behind it

Lernziele

• Negotiation German: Zahlungsziel, Skonto, Staffelung, Gegenleistung
• Trading instead of demanding — 'wenn …, dann …' structures
• Anchoring politely and conceding in steps

Lernziele

• Delivering bad news: clarity first, empathy alongside
• Empathisches Deutsch ohne falsche Hoffnung
• Per Du schwierige Gespräche führen

Lernziele

• Mediation skill: decoding jargon and summarizing back
• Tax German survival kit: USt-Voranmeldung, Dauerfristverlängerung, §13b Reverse-Charge
• Asking for plain language without losing face

Lernziele

• Formal banking register under scrutiny
• Confidence language: numbers without hedging (kein 'eigentlich', kein 'vielleicht')
• Handling probing questions: answer, bridge, stop talking

Lernziele

• Salary negotiation German: Gehaltsband, Entwicklungsbudget, Zielvereinbarung
• Arguing with evidence, not emotion — and not caving at the first 'Budgetrahmen'
• Securing outcomes in writing: the finale of Season 1

Lernziele

• Saying no upward and sideways without accusing anyone of fraud
• Insisting on process: 'Vier-Augen-Prinzip', 'ohne Bestellbezug keine Zahlung'
• Escalation wording: naming a concrete verification path while keeping the colleague as an ally

Lernziele

• Presenting bad news inside good numbers: headline first, surprise flagged proactively
• Defending an accounting judgment call with documented criteria instead of feelings (prudence principle at working level)
• Structured number presentation: level, change, comparison, bridge

Lernziele

• Establishing authority without arrogance in a first team meeting
• Erwartungsmanagement: naming what you will do, what you won't, and by when
• Answering loaded questions ('Warum Sie?') calmly and without getting defensive

Lernziele

• Ich-Botschaften: criticizing behavior without attacking the person
• Concrete observations vs. judgments ('dreimal verspätet abgegeben' vs. 'unzuverlässig')
• Legally safe wording in documented personnel talks

Lernziele

• Executive summary first: result, cost, ask — in the first thirty seconds
• Quantified argumentation: converting overtime and delays into euros
• Handling the forced-choice challenge: 'Beides geht nicht — priorisieren Sie'

Lernziele

• Raising overload as a duty-of-care issue, not as criticism of performance
• Delegating properly: task + decision authority + feedback point — and taking something away in return
• Recognizing expertise concretely without flattery

Lernziele

• Informing the works council early and completely — before decisions are made, not after
• Being candid about what a system technically can do, and offering binding limits in writing
• Turning concerns into negotiable rules instead of reassurances ('Da können Sie beruhigt sein')

Lernziele

• Delivering bad news upward: result first, then cause, impact, options, recommendation
• Owning a planning error without blaming others — including the works council
• Making dated, checkable commitments (Futur II, early-warning points) instead of optimism

Lernziele

• Concrete criticism instead of vague discomfort ('Was genau fehlt' — naming the gap, not the feeling)
• Separating idea from execution ('Die Idee trägt — die Umsetzung noch nicht')
• Agreeing measurable revisions with calendar dates instead of open-ended goodwill

Lernziele

• ROI language in German sentence structures ('Ein Euro Mediabudget bringt …', CAC and Conversion as German arguments)
• Preempting objections before they are raised ('Sie werden fragen, warum …')
• Offering a staged plan B that protects the core instead of losing everything

Lernziele

• De-escalation register under time pressure — calm sentences when everyone else is shouting
• 'Haltung zeigen ohne Schuldeingeständnis' — taking a stance without admitting legal fault
• Precise apology grammar: 'Es tut uns leid, dass …' vs. 'Wir entschuldigen uns für …' vs. 'Wir bedauern, falls …'

Lernziele

• Naming the uncomfortable number first — with concessive structures ('Zwar … aber', 'trotz', 'trotzdem')
• Separating raw data from reliable data and saying which figure you work with and why
• Turning a mixed result into a staged recommendation with a checkable criterion

Lernziele

• Accepting a fixed principle ('Der Quadratmeterpreis ist für alle gleich') and negotiating around it instead of against it
• Proposing concrete trade-offs with 'wenn … dann' and Konjunktiv II ('Wenn wir … könnten, würde …')
• Answering time pressure with conditions, and closing with a full verbal summary

Lernziele

• Pushing back politely on a partner's idea: acknowledge the goal, reject the method, offer an alternative
• Explaining a data-protection concern in clear, general terms — without lecturing and without playing lawyer
• Diplomatic Konjunktiv II for a 'no' that keeps the relationship ('Ich würde davon abraten', 'Mir wären … lieber')

Lernziele

• Qualifying a prospect with open W-Fragen instead of pitching
• Active-listening German: 'Wenn ich Sie richtig verstehe …' as a trust builder
• Earning the follow-up meeting with a needs summary and a concrete proposal

Lernziele

• Surviving deliberate silence without conceding into it
• Conditional trading: 'Wenn …, dann …' — never a naked discount
• Anchoring the conversation on total cost and value instead of list price

Lernziele

• Letting an angry customer vent — without interrupting, without counter-arguing
• Empathy plus facts: mirroring the damage before explaining the cause
• Building a recovery plan with calendar dates instead of promises

Lernziele

• Opening a cold call with full name, company and one-sentence reason
• Winning the gatekeeper with honesty instead of tricks — and asking for her advice
• Polite Konjunktiv II requests that still end in a fixed appointment

Lernziele

• Handing over a customer complaint internally in a clear, complete structure
• Distinguishing what the contract promises (response time) from what it doesn't (resolution time)
• Phrasing realistic customer commitments with 'sobald', 'sofern' and 'voraussichtlich'

Lernziele

• Delivering bad news upward early, with facts instead of excuses
• Separating commitment from estimate: 'voraussichtlich', 'sofern', 'nach heutigem Stand'
• Holding an honest forecast under pressure — neither inflating nor sandbagging

Lernziele

• Describing a technical defect with exact figures instead of vague quantifiers
• Separating verified facts from assumptions ('bestätigt ist …' vs. 'der Verdacht liegt auf …') under pressure
• Proposing containment before being asked — the 8D-style report that answers 'was, wann, wer'

Lernziele

• Climbing the escalation ladder without burning the supplier relationship
• Pinning vague promises to calendar dates — 'Ich brauche ein verbindliches Datum, kein so schnell wie möglich'
• Fixing agreements verbally and announcing written confirmation

Lernziele

• Explaining a change in plain shop-floor German — zero management jargon
• Taking hostile questions seriously: answering the fear behind the question
• Winning the informal leader first — if Havel nods, the crew nods

Lernziele

• Addressing a safety violation with observation instead of judgment ('Mir ist aufgefallen, dass …')
• Holding a non-negotiable safety line while respecting a senior colleague's experience
• Framing a near-miss report (Beinahe-Unfall-Meldung) as learning, not punishment — and closing with a dated commitment

Lernziele

• Explaining a root cause as a causal chain — direct cause, root cause, and why nobody noticed
• Answering exactly the question asked, backed by evidence ('nachgewiesen durch …') instead of assurances
• Disclosing an open point honestly with a dated plan — the move that turns a major finding into a minor one

Lernziele

• Arguing for maintenance against output pressure with numbers, not warnings
• Linking every request to a counter-offer with 'Wenn …, dann …' — negotiating upward without pleading
• Pre-agreeing a Plan B with a trigger point, so a 'yes' from the boss carries no hidden risk

Lernziele

• Owning an organisational mistake without blaming other departments
• Turning chaos into a concrete plan with times and names
• Reassuring a new hire without empty promises

Lernziele

• Asking open, behaviour-based interview questions (Situationsfragen)
• Steering away from private topics an applicant raises — without probing
• Describing the next steps of a hiring process without making promises

Lernziele

• Explaining a rejected request: reason → decision → alternative
• Naming rules and their source (Betriebsvereinbarung, Arbeitszeitgesetz) without sounding bureaucratic
• Mediating between employee and team lead without taking sides against either

Lernziele

• Explaining BEM (betriebliches Eingliederungsmanagement) as a voluntary offer of support
• Respecting medical privacy: no questions about diagnoses, no speculation
• Building trust through transparency about confidentiality and participation rights

Lernziele

• Presenting a draft policy as a basis for negotiation, not a finished decision
• Handling objections on monitoring and fairness with concessions and concrete procedures
• Agreeing next steps (working group, dates, minutes) without overpromising

Lernziele

• Giving an honest, job-related reason for a rejection — briefly and without comparisons
• Answering a suspicion of discrimination calmly and clearly
• Offering a lawful next step (applicant pool with consent) instead of a promise

Lernziele

• Calming an angry caller during an outage: acknowledge, confirm what is known, take ownership of the ticket
• Giving an honest time estimate instead of a hopeful one — and a fixed time for the next update
• Explaining a technical fault in plain German, without jargon or Denglisch

Lernziele

• Explaining a planned maintenance step by step in plain German (Vorgangspassiv: 'Zuerst werden die Daten gesichert …')
• Asking about the other side's constraints before defending your own plan
• Negotiating a time slot with a clear fallback point and agreed follow-up

Lernziele

• Reporting a security incident calmly: what happened, what has been done, what is still open
• Defending a colleague who reported a mistake quickly — no blame culture after phishing
• Using 'damit' (purpose) and 'sodass' (consequence) to give every measure a reason — and staying within your role on data protection

Lernziele

• Clarifying a vague requirement with indirect questions instead of saying 'that's impossible'
• Separating the real goal behind a wish from the proposed solution
• Agreeing a realistic first scope (pilot), what is explicitly out of scope, and how success will be measured

Lernziele

• Holding a vendor to a missed SLA with times and contract clauses — firm on substance, friendly in tone
• Separating the relationship from the contractual obligation ('Kulanz' is not a substitute for the contract)
• Turning vague assurances into binding, dated commitments ('bis …', 'spätestens', 'Ich halte fest')

Lernziele

• Presenting a post-mortem to management in plain German: what happened, impact, cause, what's done, what's needed
• Naming the external cause and the internal gap together — without a blame game
• Making a budget request with a clear recommendation and an honest residual risk

Lernziele

• Stopping unsafe work with a clear, calm instruction: action, condition for restart, reason
• Separating the non-negotiable (fall protection) from the negotiable (schedule) in one conversation
• Closing with a dated, checkable agreement and a factual site-diary entry

Lernziele

• Chairing a site meeting where trades blame each other: separating claims from verified facts
• Recording statements neutrally with Konjunktiv I ('er gibt an, die Pläne seien …') without accepting them
• Handling a possible notice of hindrance (Behinderungsanzeige) correctly: in writing, via the GU, reviewed by the contract team

Lernziele

• Chasing a missed delivery by phone: facts, impact, binding new date with time
• Respecting the contract chain: talking to the general contractor, not instructing its subcontractor directly
• Keeping cost and penalty questions out of the call — and still getting a written confirmation

Lernziele

• Describing defects precisely and without blame: location, actual state, required state (Zustandspassiv)
• Resisting pressure to downplay a safety-relevant defect or to decide on acceptance on the spot
• Agreeing deadlines for remedies while leaving contractual assessment to the contract team

Lernziele

• Informing a building authority early and transparently about a planned deviation from the permit
• Asking precise indirect questions about the procedure instead of pushing for a verbal OK
• Committing to a clean process: no execution before clarification, documents via the responsible planner

Lernziele

• De-escalating an angry neighbour: listening, specific acknowledgement, no excuses
• Offering concrete, dated measures and a contact person instead of empty promises
• Handling a damage claim politely without admitting liability — and routing it to the right people